Salesforce全球性服务中断导致运营受影响
问题概述
多位用户反馈在Salesforce全球性服务中断期间，业务受到直接影响；同时指出状态页面信息不透明、修复进展缓慢以及对登录服务资源耗尽的根本原因不明确，导致无法及时恢复或获得足够的技术支持。
痛点标签
- 服务不可用导致业务中断
- 状态页面信息不透明且难以获取
- 修复进展缓慢导致延长停机时间
待验证问题
- 这次中断对您的业务产生了哪些具体影响？
- 您对现有的状态页面信息满意度如何？
- 在类似中断情况下，您更倾向于哪种补偿或沟通方式？
证据
原话 · @匿名
Despite all of the snark here, in my experience Salesforce SRE team is quite competent. The engineering challenges of running a large PaaS - not just with own apps, but with millions of customer-written apps running on it - are quite interesting, and sadly things happen. The status page makes sense to actual customers, it's the particular "pods" where a given service runs.
原话 · @匿名
Cause: Legacy Salesforce login service got into a resource-exhaustion cascade.Fix: Rolling some unspecified fix they proved in testing out over the fleet seemingly very slowly (After their earlier attempts to roll something out faster failed).Details at https://status.salesforce.com/incidents/20004433
原话 · @匿名
That status page is the most salesforce thing ever.Scroll down. >_<
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