Grammarly的LLM驱动消息导致用户信任危机
问题概述
近期多位用户反馈 Grammarly 在取消订阅后会发送异常消息，且在最新的 LLM 更新后随机替换整段文字，导致语法可靠性下降、使用感知偏差以及对产品可信度的严重质疑。
痛点标签
- 随机 LLM 替换导致语句失真和偏见
- 对产品可信度的信任危机
- 弹出的全页警告影响使用体验
- 隐私与数据泄露的担忧
待验证问题
- Grammarly 在取消订阅后确实会发送异常消息吗？
- 用户是否感受到句子被随机替换导致的语义偏差？
- 对数据隐私和潜在的键盘记录功能有何具体担忧？
证据
原话
I loved Grammarly. But it has changed post LLM boom. The underlying concept was awesome as they take grammatical rules from a book of english grammar rules into a linter. Then it let you select the tone and adjusted some for marketing/engagement so it sounds good on Twitter. I have severe dyslexia and struggled with tone.Lately, like following ChatGPT 3.5 release era, I had found Grammarly now replacing entire sentences with LLM replacement which are random and inject bias to being near useless. It did this some before. The problem is I can't even tell if it's defensible from a grammatical point when it uses an LLM to do this.
原话
Grammarly was a great idea in the pre-AI era. Now I bet they're losing a lot with so many AI solutions that are better integrated across every ecosystem.
原话
Displaying a full page warning in an app where grammarly is just an integration is... not a good look.
原话
Grammarly is a keylogger and an asset of a spying agency[1]. No one should use them either willingly or unwillingly.[1] almost every cloud solution that exfiltrates your data to the cloud is, but that is besides the point
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